PRE-CONFERENCE TUTORIALS: July 14, 2008
Tutorial Full day / 8:30 am- 17:00,
Title: Multimodal and Adaptive Display Design
Presenter: Presenters: Kay M. Stanney (Bio) and Kelly S. Hale (Bio), Design Interactive, Inc., Orlando, Florida, USADescription:
This tutorial will present multimodal information design and real-time adaptive strategies for optimizing human performance, situation awareness and workload within complex, information-rich display environments. Topics include (1) a review of cognitive methods as applied to multimodal complex systems design, (2) a review of multimodal design guidelines for guiding complex systems design, (3) a review of adaptive strategies (i.e., real-time mitigation design strategies) for multimodal systems, and (4) demonstrations of efficacy of design approaches using examples from real-world, information-rich environments.
Tutorial Half day / 13:30 pm- 17:00 pm Title: Conducting Cognitive Work Analysis: Supporting Novices and Experts with a Software Tool
Presenters: D. P. Jenkins (Bio) and N. Stanton (Bio), Brunel University, UKDescription:
The objective of this tutorial is to introduce the Cognitive Work Analysis framework with accompanying software and to present some of the extensions available. The software will be given away free of charge to all those attending the tutorial (subject to conditions). The day is expected to fall into two parts; the morning will be devoted to a lecture/discussion communicating the theory behind CWA. The afternoon session will involve structured group work applying these principles using the CWA software tool. Cognitive Work Analysis will be introduced and contrasted with 'traditional' reductionist approaches. Emphasis will be placed on the importance of a formative approach in complex sociotechnical systems. Each of the five phases will be explained from a theoretical perspective. A number of case studies will be used to reinforce the theory; these case studies will start with familiar commercial products and end up with complex systems. The cognitive work analysis software tool developed by the HFI-DTC will be introduced and distributed to participants. Work will then be conducted in small groups applying the principles learnt in the morning to real situations. The presenters will provide guidance through this phase with time devoted to group presentation and feedback. Participants who wish to try out the CWA software are advised to bring their own laptops to the tutorial, as this will be made available during the tutorial. The tool contains examples, guidance and a tutorial embedded within it. The overall emphasis of the tutorial will be supporting both the novice and expert analyst in undertaking CWA with the software tool. The presentation will start from first principles for those unfamiliar with CWA. For those familiar with the CWA framework, the tutorial will move onto the more advanced concepts also. A general understanding of Human Factors principles by all participants is assumed.
Tutorial Half day / 13:30 pm- 17:00 pm Title: The Four Pleasures: Understanding Users Holistically
Presenter: P. Jordan (bio), Candlesby House, UKDescription:
Effective user-centered design is about creating products that meet both the practical and emotional needs of users. This requires that we consider not only usability but also how the product connects with our tastes, personalities and values — our hopes, fears, dreams and aspirations. If we are to connect fully with users then we have to understand them in a holistic manner. A multi-dimensional understanding of people is the key to designing the products and services that people will enjoy owning and using. This presentation outlines a framework for understanding users holistically. It is called ‘The Four Pleasures’. The framework was derived from the theoretical work of anthropologist Lionel Tiger. It has been applied to the design of many successful products and services across all market types and sectors. It divides human experience and motivation into the following four areas: Physio-Pleasure: This is to do with the body - pleasures derived from the senses. In the context of products physio-p would cover, for example, tactile and olfactory properties as well as physical ergonomics issues. Socio-Pleasure: This is the enjoyment derived from relationships with others. Products and services may help to enhance or facilitate particular social situations and may confer social or cultural status on the user. Psycho-Pleasure: This type of pleasure refers to cognitive and emotional aspects of human-product interaction. It includes ‘traditional’ usability issues. Ideo-Pleasure: This concerns people’s values. It is important that the values embodied in products and services are consistent with the values of those for whom they have been designed. This tutorial will describe each of the Four Pleasures in detail and will be illustrated with many examples of products and services that have been designed using this framework. Participants should gain sufficient understanding of the framework to be able to apply it to their own research or professional practice.
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